Effective October 29, 2026
These terms govern your use of biglow.com and any tools Biglow, Inc. ("BIGLOW," "we," or "us") makes available, including tools that connect to services such as Google (together, the "Services"). By using the Services, you agree to these terms. If you do not agree, please do not use them.
Client work
Project work is governed by the proposal, statement of work, or agreement we sign with each client. These terms do not create a client relationship. If a signed agreement conflicts with these terms, the signed agreement controls.
Inquiries
Sending us a project inquiry, request, or message does not create an obligation for either of us. Please do not send confidential information until we have an agreement in place.
Using the site
You are welcome to browse biglow.com and share links to it. When you use the Services, please do not:
- Use them for anything unlawful, harmful, or fraudulent.
- Try to gain unauthorized access to them, including the partner portal or any account.
- Interfere with, overload, or disrupt them.
- Scrape or copy the site's content in bulk, or use it to train artificial intelligence models.
- Reverse engineer our tools, except where the law allows it.
Partner portal
The partner portal is for BIGLOW clients and partners. Access codes are confidential and should not be shared outside your team. We may change or revoke access at any time.
Tools that connect to your accounts
Some BIGLOW tools connect to third-party services, such as Gmail, Google Calendar, or Google Drive, after you sign in and grant permission. You are responsible for the accounts you connect and for making sure you have the right to connect them. You can revoke access at any time in your account settings with the provider.
Your use of those services is also subject to the provider's own terms, and our handling of your data is described in our Privacy Policy. Results from these tools, such as drafted emails or summaries, can contain mistakes, so please review them before you rely on or send them.
Intellectual property
The Services, including the site design, text, graphics, code, and the BIGLOW name and marks, belong to BIGLOW or our licensors. Client names, logos, and work shown in our case studies belong to their respective owners and appear to describe the work we did. Nothing in these terms gives you the right to use our name, marks, or content without our written permission.
Newsletter
If you subscribe to Notes from the Studio, we will send you occasional emails. You can unsubscribe at any time using the link in any email.
Other websites
The site links to client websites and other services we do not control. We are not responsible for their content, policies, or practices.
Disclaimers
The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Services will be uninterrupted, error free, or secure.
Limitation of liability
To the fullest extent permitted by law, BIGLOW will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising from your use of the Services. Our total liability for any claim related to the Services is limited to one hundred US dollars ($100). This section does not limit liability under a signed client agreement, which is governed by that agreement.
Indemnity
You agree to defend and indemnify BIGLOW against any claims, damages, and costs, including reasonable attorneys' fees, that arise from your misuse of the Services or your violation of these terms.
Ending access
We may suspend or end your access to the Services at any time if you violate these terms or if we need to protect the Services or other people. Any part of these terms that by its nature should survive will survive.
Governing law
These terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute will be resolved in the state or federal courts located in California, and you and BIGLOW consent to their jurisdiction.
Changes to these terms
We may update these terms from time to time. When we do, we will change the effective date at the top of this page. Continuing to use the Services after a change means you accept the updated terms.
Contact
Questions about these terms? Email hello@biglow.com, or write to Biglow, Inc.